Your report shouldn't be where the story ends
Give your clients a clear next step. We handle what happens after the report — and you stay involved throughout.
Give your clients a clear next step. We handle what happens after the report — and you stay involved throughout.
You inspect a new-build property. You produce a thorough report — dozens of defects, photographs, detailed observations. You hand it to the homeowner.
And then what?
Most homeowners don't know what to do with a snagging report. They send it to the builder, get pushback on half the items, accept a few token repairs, and give up. Your work sits in a drawer. The defects remain. The homeowner is none the wiser about what they're actually owed.
When you identify a property with significant defects, you introduce the client to TrustBuilder. We handle what happens next — and you stay involved throughout.
When a property has significant issues — the kind where the homeowner clearly needs more than a report — you make the introduction. The client signs up with us under our standard agreement.
We handle the claim process so your client has a clear path forward. Your report is the foundation — we build on it.
This is where it's different from a typical referral. As the case progresses, we instruct you for ongoing paid work:
If a case escalates and requires a chartered surveyor for formal valuation or expert evidence, we instruct one at that point. Your earlier work gives them a much stronger foundation than starting from scratch.
On cases you referred — not a one-off transaction, but an ongoing professional engagement throughout the case.
From clients who come to us first and need a property inspected. We introduce them to you.
"If we find serious issues, we work with TrustBuilder to help you get them resolved — proper repairs, a price reduction, or both."
Your fees are a recoverable part of the claim. We typically work with claims valued at £10,000 or more.
The person who found the problems stays involved and keeps the builder honest.
Seamless transition from inspection to resolution — no gap where they're left on their own.
Lower costs in the early stages, with formal expert instruction only if the case demands it.
A clear path from report to resolution — no win, no fee.
| Stage | What you do |
|---|---|
| Referral | You identify a case with significant defects and introduce the client to us |
| Builder responds | You review their categorisations — are their rejections of your findings valid? |
| Builder inspects | You accompany any site visit — you know the property and the defects |
| Builder proposes repairs | You assess whether the proposals are appropriate to what you actually saw |
| Repairs completed | You verify the work has been done properly |
| If case escalates | Chartered surveyor is instructed for formal work — your earlier involvement provides their foundation |
We're building a network of inspection partners across the UK. If you're a snagging inspector or surveyor and this sounds like a conversation worth having, get in touch.
We're happy to talk through how the model works, what the referral structure looks like, and whether there's a fit.