TrustBuilder is a consumer rights firm that helps new-build homeowners get price reductions for construction defects. Whether you want proper repairs, a price reduction, or both — we make sure your builder is held accountable.
Every new-build home has defects. Some are obvious — cracked tiles, unfinished snagging lists, doors that don't close properly. Others are hidden — poor insulation, drainage issues, work that doesn't meet building regulations.
Your builder knows about these problems. In many cases, they've included terms in your purchase agreement designed to limit what you can do about them.
And if you let your builder charge ahead with repairs on their own terms, you're at their mercy. You have no easy way to judge whether the work has been done properly, whether it's addressed the underlying problem, or whether they've just papered over it. Once you've accepted a repair, your leverage is gone.
But here's what they won't tell you: you have the right to a price reduction — a payment that reflects the gap between what you paid for and what was actually built.
If your new-build has defects, you don't have to accept whatever your builder offers. You have the right to:
Carried out to the standard you originally paid for, not a quick fix to tick a box. With TrustBuilder involved, your builder commits to specific repairs on a formal schedule, and the work is independently verified.
A payment reflecting the difference between what you were promised and what was actually built.
Repairs where they matter most, and a price reduction for the rest.
The choice is yours, not your builder's. And you don't have to deal with them alone. We typically work with claims valued at £10,000 or more.
A clear five-step process from report to result.
A qualified inspector examines your property and produces a detailed report documenting every defect. We can introduce you to a local inspector, or cover the cost ourselves.
We evaluate the report and estimate what your defects are worth as a price reduction. This assessment is free.
When your builder arranges their own inspection, we make sure it's conducted properly and that every defect in your report is addressed.
We build a detailed, evidence-based case and negotiate directly with your builder for the best possible outcome.
If your builder offers repairs, we review the proposal to make sure it addresses what's in your report. Once work is done, we verify it's been carried out properly.
We review your purchase agreement to make sure your rights haven't been limited.
We work on a no win, no fee basis. No up-front costs. If we don't recover anything, you don't pay anything.
Snagging is their word for defects they'd rather minimise. If it falls short of what was promised, it's a defect, and you have rights.
Builders count on you getting tired. They'd rather you accept a poor repair than ask for what you're actually owed.
If repairs haven't brought your home up to the standard you paid for, you're still owed a price reduction. Even if the builder says the matter is closed.
Most people don't. That's what we're here for.
If you can't tell whether a repair has actually solved the problem, that's exactly the point. Without independent oversight, you're relying on the builder to mark their own homework.
I would never have known that my home wasn't built to the standard I'd paid for. The team at TrustBuilder made sure that they knew for me.
Buying a home is the biggest purchase most of us will ever make. You trust that what you're paying for is what you'll get.
Too often, it isn't. Builders work to tight deadlines, cut corners, and rely on the fact that most homeowners don't know their rights — or don't have the energy to fight for them.
TrustBuilder is a consumer rights firm. We exist to change the balance. Our five-step process takes homeowners from inspection to result — proper repairs, a fair price reduction, or both. We typically work with claims valued at £10,000 or more, on a no win, no fee basis.
We give homeowners the knowledge, the evidence, and the representation to hold their builder to account. We make sure you get what you paid for.
Keiran Betteley, Managing Director, TrustBuilder
Don't wait until your builder's problems become yours. Developers can and do run into financial difficulty — and if that happens before your issues are resolved, your options narrow significantly.
It costs nothing to have an initial conversation. Tell us about your property and we'll let you know what your options are.
Send us a message via our contact form